Do you want to work as a Patient Intake Coordinator where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity.

This career opportunity as a full-time Patient Intake Coordinator is responsible for providing customer service to potential patients/families, professional referral sources, and colleagues to effectively and efficiently coordinate referrals and respond to inquiries about home health services.

Our client provides personalized in-home care services. Its team of dedicated and reliable caregivers has helped thousands of older adults live happily and safely in the comforts of home while giving their families peace of mind. Every team member has made it their mission to put seniors first, prioritizing the safety, security, and personal well-being of every client in our care.

What you will be doing:

• Receive and process referrals and inquiries, attend new prospect meetings, ensure proper staffing of all client classes, and work closely with administrators and other office personnel to ensure client satisfaction. 
• Promote our homecare services to physicians, hospitals, skilled nursing facility managers, discharge planners, and case managers to build and maintain client relationships.
• Prepare a business plan and maintain targets, prospect lists, and leads. Spend at least 50% of your time in the field with office team support, discussing home care needs with new clients and prospects.
• Prioritize accounts and gather and organize account-related information to provide input on key customer opportunities and service line extensions.
• Process applications and background checks for potential employees and schedule personnel for assignments.
• Develop positive relationships with all clients and referral sources, and maintain absolute confidentiality of all information pertaining to employees, clients, and client's family members.
• Maintain documentation according to policies and procedures and exercise independent judgment within Agency guidelines. 

What we are looking for:

• A background in customer service, concierge experience, sales, business development
• High school diploma and two years of experience in an office setting, preferably in health or home care
• Excellent written and verbal communication skills with a customer-centric outlook and some sales skills preferred
• Proficiency with Microsoft Office (Word, Excel, and Outlook), scheduling systems, and other healthcare industry-related software
• Ability to remain flexible and resilient, maintain a sense of humor, and present a calm, professional image.
• Ability to plan, organize, prioritize, delegate, and accurately follow through in work activities with time constraints and interruptions to meet deadlines and work independently with minimal direction and/or supervision.

Job Type: Full-time 

Pay: From $18.00oer hour

Paid time off

Monday - Friday

In-person